DRAFT — this policy needs the client’s review, and ideally a lawyer’s, before launch. It explains how Prolific Solutions collects, uses, stores and protects your information when you visit this site, request a quote, apply to the Property Partner program, or contact us.

Information we collect

When you request a quote or contact us we collect the information needed to respond: your name, company, phone number, email address, the property address, details about the property and the service you need, and any photos or notes you choose to send.

If a job is booked, we collect the access and scheduling details needed to complete it. Payment details, where taken, are processed by our payment provider; we do not store full card numbers.

We also collect basic technical information when you visit this site, such as pages viewed and general location, to understand how the site is used.

How we use it

We use your information to quote, schedule and deliver the work you asked about, to communicate with you about it, and to respond when you contact us.

If you have opted in, we may send occasional updates about our services. Every such message includes a way to unsubscribe.

We do not sell your personal information, and we do not share it for anyone else’s marketing.

Who we share it with

Property addresses, access instructions and scheduling details are shared with the team members assigned to the job, so they can complete it.

We use third-party providers for forms, scheduling, payment processing, email delivery and website analytics. These providers process data on our behalf and are bound to protect it.

We may disclose information where required by law, or to protect our rights, property or safety, or those of our clients and team.

How long we keep it

We keep quote, booking and invoice records for as long as needed to provide the service and to meet our legal, tax and accounting obligations.

You can ask us to delete information that we are not legally required to retain.

Your rights

You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, withdraw consent to marketing communications, or request deletion where we are not required to keep it. Residents of some states have additional rights under state privacy law; contact us and we will honor them.

To make a request, email [email protected] or call (214) 614-6613.

Security

This site and our forms use encrypted connections. Access to client information is limited to the people who need it to deliver or support the work.

No system is perfectly secure, but we take reasonable steps to protect your information against loss, misuse and unauthorized access.

Cookies

This site may use cookies to remember your preferences and to understand how the site is used. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.

Changes and contact

We may update this policy from time to time. The date above always reflects the current version.

Questions about privacy? Email [email protected] or call (214) 614-6613.

Privacy Policy